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FAQ
- Can I apply a coupon to an existing appointment?
- Can I request special tasks or extras?
- Can I trust my cleaning professional?
- Do the cleaning professionals go through a background check?
- Do you bring your own cleaning supplies, products and equipment?
- Do you service my area?
- How can I view my Homejoy credits?
- How do I book my first appointment?
- How do I change my address?
- How do I change my credit card?
- How do I change my password?
- How do I create a Maids in Black Account?
- How do I log into my account?
- How do I reset my password?
- How do I use my Homejoy credits?
- How much will it cost?
- I bought a voucher and Homejoy does not cover my area, what should I do?
- Is my billing information kept safe and secure?
- What happens if something goes wrong during my appointment?
- What is included in a standard cleaning?
- What is your 100% satisfaction guarantee policy?
- What is your refund policy?
- Why are vouchers for first time customer only?
- Why do you need my credit card information to redeem a voucher?